FREQUENTLY ASKED QUESTIONS
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Are your products vegan and cruelty-free?
Yes, all of our products are 100% vegan and cruelty-free. We do not test on animals and ensure that none of our ingredients come from suppliers who do.
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Are your products Palm Oil-Free?
Absolutely! Our entire range is Palm Oil-Free. If you have concerns about palm oil in your current products, we recommend visiting the Palm Oil Investigations website for a comprehensive list of palm oil names.
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Are your products made in Australia?
Yes, all of our products are proudly made in our production facility located in the Upper North Shore of Sydney, Australia.
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Where do you source your ingredients from?
We prioritize sourcing our ingredients locally within Australia. We thoroughly vet our suppliers to ensure they align with our ethical standards.
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Is your packaging recyclable?
Yes, we are committed to sustainability. Our jars, bottles, and lids are all recyclable. In fact, if you send us 5 empty containers, we will reward you with a free full-sized product of your choice.
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How do I track my order?
Once your order is shipped, we will send you a message with tracking details, including the tracking number and the link to the shipping provider. You can use this information to track the progress of your shipment.
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How long will it take for my order to be despatched?
If you place your order before 12pm (AEST) on a weekday, it will be dispatched on the same day. We strive to ensure fast and efficient order processing and delivery.
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Any other questions?
If you didn't find the answer to your question, we would love to hear from you! Please reach out to us via our Contact Us page, and our team will be happy to assist you.